DJYTL 
Support
Help with your account, deposits, trading and redemptions.
Email support
Send from the email address on your account. Include what you were doing, the asset and amount, the time, and any transaction hash or reference.
Support hours: [Support hours and time zone]
Stay safe
- We will never ask for your recovery phrase, private key or password.
- We will never ask you to send funds to “verify” your account.
- Only trust messages from @djytlcapital.com addresses.
Common questions
How do I start trading?
Create an account, deposit KDAR or bridge assets to DJYTL Chain, then place an order on Spot trading.
My bridge deposit has not arrived
Deposits are credited after the required number of confirmations on the source network, and only from the wallet you linked on the Bridge page. If it has been more than an hour, email us with the transaction hash and your deposit reference.
How does redemption work?
Request a redemption on the Redeem page. Your tokens are locked while the custodian confirms availability, then burned on-chain, and the goods are released or KDAR is credited. Costs are shown before you confirm.
I lost my Hydra Wallet recovery phrase
Hydra Wallet is self-custody, so we cannot recover your phrase or your wallet. If you are still signed in on a device, move your assets to a new wallet and back up its phrase offline.
What are KDAR and KDARG?
KDAR is the settlement token for DJYTL Capital markets. KDARG (KDAR Gold) is the network fee token of DJYTL Chain; its reference value follows one troy ounce of gold.
What fees do you charge?
See the Fee Schedule.